FAQ

Q: HOw do I order a sample?  

A: There is an option to purchase a wallpaper or fabric swatch in the Wallpaper or Fabric section. These can be purchased at £2.00 for a wallpaper swatch and £2.50 for a fabric swatch.

Q: how long will it take for my sample/wallpaper or fabric to arrive? 

A:  We aim to send out samples within 5 working days. Wallpaper orders will be sent within 5 days if in stock. Fabric and cushions takes up to 6 weeks as it is printed and made to order. Please do contact if you have an urgent request via email. 

Q: Are there specific hanging instructions? 

A:  On the reverse of  all Jessica Osborne labels there are specific hanging instructions. Please note that it is Paste the Wall not paste the paper.

Q: can i clean the wallpaper? 

A: All our papers are spongeable. 

Q: is it possible to return the wallpaper Or Fabric?

A: In the unlikely event that the wallpaper is damaged upon arrival please inform us and we can resolve the problem. We highly recommend you order a sample before ordering however in the event that you have changed your mind please email info@jessicaosborne.com for a returns address. Please note that the time frame must be within 7 days of order. 

Due to the fabric and cushions being made or printed to order, they can not be returned unless they are faulty.

 Q: Does Jessica Osborne ship to the US or Europe?

Yes we do ship to the US and Europe. Shipping is calculated at check-out. If your country is not on the shipping. address then please do contact jessica@jessicaosborne.com and I will get a quote to you.